Why am I having trouble using my Crédit Agricole or BNP Paribas card?

You may have experienced problems using your Crédit Agricole or BNP Paribas Mastercard due to an ongoing issue. Unfortunately, these banks are currently declining transfers made with their Mastercards. Both banks are aware of the issue, and our team is actively working with them to resolve it as soon as possible.

We're closely monitoring the situation and will provide an update as soon as it is available.

What should I do next?

We recommend using a different card, or payment method to complete your transactions for now. Changing your payment method can help you avoid any interruptions. Find out more about the payment methods available to you in our Help Centre article.