Why do I need to check and confirm my details when I log in to my account?

Every 12 months we'll ask you to check that your name and address are still the same, and update them if anything's changed.

This is one of our regulatory requirements as a financial service provider. It's one of the things that we need to do to keep you and your account safe. 

What does this process involve?

When you log into your account and its been 12 months since you checked your account details, you'll see a pop-up message on screen asking you to check your details and change them if you need to. 

• If your name and address are the same as they were 12 months ago, tick the box to confirm that your details are correct. You can use your account as normal and won't need to do this again for 12 months.

What if my details have changed?

You'll be able to update your details in your account when we ask you to check if they're correct.

• You can update your name in your account. You'll be asked to complete the biometric identity verification process again for extra security when you make your next transfer. 
• If your address has changed but you're in the same country as you were before, you'll just need to add your new address to your account. 
• If you've moved to a new country, we'll ask you to verify your identity again. Depending on where you've moved to, you might need to accept new terms and conditions, too.