There are issues with a payment in Business Central, how do I proceed?

If you’re notified that a payment has issues in Business Central, you can either:

• fix the issue if it's an issue with the Vendor's details or their bank details
• exclude the payment from the contract (if you have multiple lines)
• cancel the contract and create it again

To fix an issue with the Vendor details or bank details:

If you see an error with the Vendor details or the Vendor bank details, follow the steps below to fix it:

1. Click on the issue and return to the Vendor form to fix it. 
2. Once updated and saved, return to the payment
3. Select the payments that you updated 
4. Click Update Vendor Details
5. The quote will automatically refresh and, if there are no further payment issues, you will be able to Approve the contract

To resolve issues with other parts of the payment you can either exclude the payment from the contract or cancel the contract and create it again.

To exclude a payment:

1. Select the payment line you want to exclude
2. Click Exclude
3. Confirm that you want to exclude the selected payments from the contract
4. The quote will automatically refresh and, if there are no further payment issues, you will be able to Approve the contract

To cancel and recreate the contract:

1. Select the payment that you want to cancel
2. Click Cancel
3. Confirm that you want to cancel the payment
4. Return to the payment journal line, fix the errors and recreate the contract